REFUND AND RETURN POLICY
Effective Date: August 21, 2026
This policy applies to physical products purchased from Bondservant Press, a fictitious name of Figueroa's Fine Custom Furniture LLC.
1. All Sales Are Final
All sales are final. Returns, exchanges, and refunds are accepted only when an item arrives damaged.
We do not accept returns for changes of mind, accidental orders, unwanted gifts, or other personal reasons.
2. Damaged Items
Damage must be reported within seven days after delivery.
To be considered for a return, replacement, or refund, the customer must provide:
The order number.
A description of the damage.
Clear photographs showing the damaged item.
Clear photographs of the shipping box, envelope, or other packaging in which the item arrived.
Requests submitted without photographs of both the damaged item and its packaging will not be eligible for consideration.
3. Review of Damage Claims
Submitting photographs does not automatically guarantee a refund or replacement. Bondservant Press will review the information provided and determine whether the item qualifies.
If the claim is approved, Bondservant Press may offer a replacement or refund at no additional cost to the customer.
4. Incorrect Orders
If Bondservant Press sends the wrong item, please notify us within seven days after delivery. We will correct the order at no additional cost.
5. Shipping and Packaging Charges
The $6.17 shipping and packaging charge is nonrefundable unless Bondservant Press approves a damage claim or sent the wrong item.
6. Lost or Undeliverable Packages
Please contact us if tracking indicates that a package may be lost.
Orders returned because the buyer supplied an incorrect or incomplete recipient address may require an additional shipping charge before being resent.
7. How to Submit a Damage Claim
Contact:
Bondservant Press
A fictitious name of Figueroa's Fine Custom Furniture LLC
2721 Forsyth Road
Winter Park, Florida 32792
Email: rf@talantonbook.com
Phone: 407-928-5874
Include the order number, description of the damage, photographs of the damaged item, and photographs of its packaging.